Effective Date: 20 July 2025
At Alkoli, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our mobile application ("App") and services related to food and liquor ordering and delivery.
When you use Alkoli, we may collect the following types of information:
Name
Phone Number
Email Address
Delivery Address
Date of Birth (for age verification, where required)
Payment Details (processed securely through third-party gateways)
Real-time GPS location (to show nearby restaurants, liquor stores, and delivery tracking)
App usage data
Device type and model
IP address
OS version
Error logs and crash reports
Food & Liquor order history
Preferred restaurants, stores, and products
We use the collected information to:
Process and deliver your food & liquor orders
Verify user age for liquor purchases
Improve app performance and user experience
Communicate order updates, offers, and promotions
Provide customer support
Prevent fraud and unauthorized transactions
Comply with legal and regulatory requirements
We may share your information with:
Partner restaurants & liquor vendors to fulfill your orders
Delivery personnel for order delivery
Payment processors for secure transactions
Legal authorities if required by law or for fraud prevention
We never sell or rent your personal information to third parties for marketing purposes.
We use standard security measures such as encryption, firewalls, and secure servers to protect your data. However, no method of transmission over the internet or electronic storage is 100% secure.
Our app may contain links to third-party websites, payment gateways, or services. We are not responsible for the privacy practices of these external services.
You can access, update, or delete your personal information via the app settings.
You may opt-out of promotional communications at any time.
Location access can be turned off from your device settings (note: some features may not work without it).
Our services are intended only for users aged 18 and above. We do not knowingly collect data from minors.
We may update this Privacy Policy from time to time. Changes will be notified via app updates or notifications. Continued use of the app after updates means you accept the revised policy.
For any questions or concerns regarding this Privacy Policy:
📧 Email: support@alkoli.online
📞 Phone: +91-9147365643